Job Description

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.
Role Purpose/Business Unit:
The incumbent of this role will have a responsibility of managing and owning key products end-to-end including but not limited to Product enhancements, insights driven commercial deal structuring & pricing activities and overall accountability for driving and meeting the Product P&L ambition including Revenue, costs, loan performance etc. The role encompasses frequent engagement with teams across the consumer unit.
Your responsibilities will include:
1. Formulate and own the Device Financing Product & Commercial Strategy for VSA . This is not limited to the current EasytoOwn portfolio but will extend to various future product verticals.
2. Drive the performance of the product through differentiated segment-specific proposition design and tweak/enhance the product to meet customer needs ensuring smooth customer journeys - and continuously evolve the product to be efficient and relevant.
3. The incumbent is responsible for working with the various channel owners to develop opportunities to drive Sales through various channels (branded & unbranded).
4. Facilitate and initiate tactical programmes within the various sales channels. These programmes will include working with channel owners to co-create sales strategies supported by appropriate incentive models and supported by advanced data analytics capabilities.
5. Working with the pricing and governance team to ensure customer pricing is competitive / accurate, and risk is within acceptable levels.
6. Stakeholder management - coordination with external partners (platform providers, OEM's, channel partners) to deliver value for Vodacom, customers and partners
7. Manage reporting and monitor & track critical KPI's (like device locking/unlocking flows, Non-Performing Loans (NPL), Bad Debt) against the set targets and proactively manage through initiatives.
8. Work with the CVM and segment marketing teams to design and optimize customer lifecycle journeys to capture opportunities across customer retention of cross sell.
9. Ensure compliance with regulatory and risk frameworks including credit vetting and fraud controls.
The ideal candidate for this role will have:

• Matric / Grade 12 or SAQA accredited Equivalent - essential
• Completed a relevant technical or business 3 year Degree/Diploma or SAQA accredited Equivalent* - essential
• Minimum 3 years Commercial Management experience; inclusive of management in the ICT or Financial Services Industry
• 2 year Leadership/Management/Supervisory experience (optional)
• MS Office (Microsoft Outlook, MS Word, Excel, Power Point, Excel)
• Experience in telecoms or fintech product development.
• Familiarity with enterprise analytics tools (e.g., Qliksense, Callidus).
• Strong understanding of customer segmentation and behavioural analytics.
• Understand of Product Lifecycle & Commercial Management
• Understanding of and Pricing Methodologies
• Good business/commercial acumen
• Accurate data analysis with attention to detail (essential)
• Be able to communicate across all levels within the organisations.
• Good influencing, persuasion and negotiation skills
• Well-developed Oral, written and presentation skills
• Be well organised, structured and be able to drive and oversee multi-discipline projects/products across the organisations.
• Have good experience in commercial matters, budgeting and managing against budgets.
• Understanding of billing and on the appropriate systems (iCAP, Siebel, etc)
• Able to work and reprioritise within a changing environment and cope with ambiguity.
• Good leadership skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 28 October 2025.
The base location for this role is Vodacom Midrand Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

Skills Required