Job Description

Job Summary
Job Title: People & Operations Manager
Reports to: CEO/Founder
Position Vision
Become the second in command that will help take us to the next level.
The next level for us is:
Becoming the go-to trusted ecommerce SEO agency, that is well known for delivering exceptional results, consistently.
Growing to 30+ full service ecommerce SEO clients
Job Overview:
The People & Operations Manager is a pivotal leadership role responsible for overseeing the day-to-day operations of the company, ensuring the
implementation of strategic initiatives, and managing a self-sustaining team. The role focuses on creating a robust operational structure to support the business's growth while enabling the founder to step back from daily operations. This position is ideal for someone who thrives in a dynamic environment, values long-term strategic planning, and excels in people management.
Key Responsibilities:
1. Strategic Execution & Leadership:

• Work closely with the CEO/founder to develop and execute the company's strategic plan.

• Translate high-level strategy into actionable operational plans, ensuring alignment across all departments.

• Lead key business initiatives that help scale operations and reduce the company's reliance on the founder.

2. Operational Management:

• Design, implement, and optimize operational processes that improve efficiency and scalability.

• Develop and oversee systems to ensure smooth and effective workflows across all business functions (sales, marketing, finance, HR, etc.).

• Continuously evaluate and streamline operations to eliminate bottlenecks and improve productivity.

3. Team Leadership & Development:

• Build, mentor, and lead a high-performance team, fostering a culture of accountability and results-driven performance.

• Develop a self-managing leadership team that can operate without direct founder involvement.

• Implement employee development programs to enhance skills, leadership, and engagement.

4. Metrics & Reporting:

• Establish and maintain key performance indicators (KPIs) to track operational efficiency and team performance.

• Regularly review financial performance and operational metrics, identifying areas for improvement and ensuring profitability.

5. Successor Development:

• Assist in identifying, mentoring, and preparing a successor to take over key leadership responsibilities.

• Foster leadership growth within the company to ensure smooth transitions in key roles.

6. Cross-Departmental Collaboration:

• Act as a liaison between the CEO and various departments, ensuring clear communication and execution of the company's goals.

• Oversee cross-functional projects that align with the company's growth strategy and objectives.

7. Problem-Solving & Decision-Making:

• Act as the company's primary problem-solver, stepping in to make decisions that unblock teams and keep projects moving forward.

• Address operational and team challenges proactively, ensuring smooth and efficient problem resolution.

8. Legacy Building & Long-Term Planning:

• Work with the CEO to preserve the company's legacy while designing systems and structures that ensure long-term success.

• Focus on long-term strategic growth that benefits future generations, employees, and stakeholders.

Requirements
Measurables / Definition of success:

• Retention KPI

• Overall NPS of X maintained (to be agreed)

• Team and systems built out to support efficient fulfillment

Qualifications:

• Proven experience in a senior operations, chief of staff, or general management role, preferably in a scaling business environment.

• Strong understanding of business operations, organizational design, and leadership development.

• Demonstrated ability to manage multiple projects simultaneously, with a focus on achieving measurable outcomes.

• Experience in team building and development, with a strong focus on creating self-sustaining teams.

• Excellent communication and interpersonal skills, capable of working with cross-functional teams and stakeholders at all levels.

• A strategic thinker with an ability to balance long-term vision with day-to-day execution.

Key Competencies:

• Leadership & Mentorship

• Strategic Execution

• Operational Efficiency

• Problem-Solving

• Team Development

• Financial Acumen

Benefits
Working Hours: 9 am - 5 pm UK (With flexibility)
Location : Fully Remote
Salary Range: R25 000 - R39 000 (Based on experience)
Talent Shore PTY Ltd
Recruiter