Job Description

Job title: Outbound Controller





Key accountabilities:



1. Inbound Controller



Stock Movement Oversight (Stockyard to Dealer)


Manage daily dispatch of vehicles or stock from the stockyard to dealers in line with delivery schedules and sales orders.

Ensure vehicles are only released post quality clearance, documentation verification, and safe loading.

Align dispatch planning with dealer commitments and internal sales forecasts.




Transport Tracking & Turnaround Time (TAT) Monitoring


Track all outbound vehicle shipments in real-time.

Monitor Turnaround Time (TAT) against targets and identify performance gaps.

Coordinate with logistics partners and transporters to ensure on-time, efficient delivery.

Investigate delivery delays or route deviations and implement corrective actions.




Vehicle Preservation & Secondary Movements


Ensure vehicles in stockyard storage are well-preserved (e.g., tire pressure, battery, cleanliness).

Oversee secondary movements such as transfers to fitment centers or holding areas.

Coordinate cleaning, cosmetic touch-ups, or minor repairs as needed before delivery.




Dealer Coordination & Escalation Handling


Serve as the primary point of contact for dealer delivery queries and updates.

Handle escalations related to:


o Delayed deliveries



o Vehicle condition discrepancies



o Missing items



o Provide timely updates to the sales team and dealer network on delivery status or changes.





Transit Performance & Reporting


Maintain detailed reports on:


o Transit times



o TAT performance



o Damage claims



o Delivery success rates



o Generate and share dashboards and performance insights with operations and management teams.





Special Conversion Tracking


Track vehicles undergoing special fitments or modifications prior to dispatch.

Coordinate timely movement to and from conversion centers.

Ensure conversion quality checks and documentation are completed before release to dealers.




Non-Runner Vehicle Management


Identify non-runner vehicles (unable to self-drive).

Arrange alternative transport methods or towing solutions.

Coordinate technical repairs and ensure these units do not disrupt the delivery pipeline.


Requirements:



2. System Management


Internal System - Autocart

Updating ENatis system as needed.

Multiple Supplier system




3. Financial Control


Financial Releases confirmations from Finance.




4. Customer Service


Dealer communication and ensure the queries are closed timeously.

* Support the Customer Service Team