Job Description

Function
Logistics, Transportation,Warehousing, Supply Chain

Purpose:
The Admin Orders & Outbound Controller ensures the efficient management of customer orders, outbound logistics, inventory control, and documentation, supporting seamless supply chain operations.
Key Responsibilities:
Order Management & Processing:

• Receive, review, and validate customer purchase orders (POs) via email, ERP, or online systems.
• Verify order details: customer information, product codes, quantities, pricing, and terms.
• Confirm inventory availability before accepting orders.
• Generate order confirmations within 48 hours.
• Prepare all necessary documentation for invoicing and PODs within 72 hours.
• Track and report order progress, ensuring timely updates to customers and internal stakeholders.

Outbound Logistics Coordination

• Schedule and coordinate shipments with approved logistics providers to meet delivery deadlines.
• Prepare shipping documents: packing lists, delivery advice, consignment notes, and relevant legal documentation.
• Monitor outbound deliveries, proactively addressing delays, route changes, or issues with carriers.
• Maintain records of all shipments for audit, compliance, and performance analysis.

Inventory Management

• Maintain accurate stock records and update order allocation status in ERP or inventory systems.
• Collaborate with Admin: Orders & Inbound Clerk to conduct periodic and cycle stock counts.
• Maintain key customer inventory files for review during service-level performance meetings.
• Report discrepancies, shortages, or excesses immediately to the Supply Chain Manager.

Customer & Stakeholder Communication

• Provide proactive updates on order status, delays, and exceptions.
• Liaise with warehouse, logistics, and transport teams to resolve operational challenges.
• Respond to customer complaints professionally and escalate unresolved issues as required.
• Maintain a customer communication log for performance tracking and quality improvement initiatives.

Compliance, Documentation & Reporting

• Ensure all documents are filed, stored, and archived according to company policies.
• Maintain outbound transaction records for internal and external audits.
• Follow SOPs, company policies, and relevant regulatory requirements for shipping, handling, and documentation.
• Conduct internal compliance checks and identify areas for process improvement.

Generate periodic reports for the Supply Chain Manager including:

• Order processing performance metrics
• Inventory accuracy reports
• On-time delivery statistics
• Customer satisfaction and complaint resolution
• Exception and discrepancy logs

Requirements:

• Matric (Grade 12) required, a diploma or degree in Supply Chain, Logistics, or related field preferred
• 2-3 years' experience in order management, logistics coordination, or supply chain administration
• Strong customer service orientation with proven ability to handle internal and external stakeholders professionally
• Proficiency in ERP systems (e.g., SAP, Oracle, or MS Dynamics) and Microsoft Office (Excel, Outlook, Word)
• High attention to detail and strong problem-solving skills
• Ability to work under pressure, manage multiple priorities, and meet deadlines
• Excellent communication skills (written and verbal)
• Flexibility and a proactive mindset to take ownership of issues and see them through to resolution

Ref ID
#LI-EMEA
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here:

Skills Required