Out Of Hours Account Manager
Eastern Cape, EC, ZA, South Africa
Job Description
Out of Hours Account Manager - Facilities / Reactive Maintenance
Location:
South Africa / Port ElizabethHours:
Out of Hours - evenings, nights, weekends & bank holidays (rota-based)About the Role
We are looking for an experienced
Out of Hours Account Manager
to support a UK-basedFacilities and Property Reactive Maintenance
contract.This role is critical to ensuring our client receives a seamless, professional service outside of normal business hours, managing reactive maintenance calls, coordinating contractors, and maintaining SLA compliance.
What You'll Be Doing
Acting as the
first point of contact
for all out-of-hours reactive maintenance calls Answering inbound calls from client sites, tenants, and stakeholders Logging and prioritising maintenance issues in a CAFM/helpdesk system Assessing job urgency in line with SLAs and criticality levels (P1-P4) Dispatching and liaising with approved contractors Managing emergency and high-pressure situations calmly and professionally Keeping clients informed with clear updates and resolutions Escalating critical incidents when required Producing clear handover notes for the daytime account teamWhat We're Looking For
Essential:
Experience within
Facilities Management, Property Maintenance, or Reactive Helpdesk
environments Strong telephone-based customer service skills Ability to work independently and make decisions out of hours Excellent communication and problem-solving skills Good understanding of reactive maintenance priorities and SLAsJob Type: Full-time
Pay: Up to R18000,00 per month
Work Location: In person
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Job Detail
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Job IdJD1642651
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEastern Cape, EC, ZA, South Africa
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EducationNot mentioned