Job Description

The Operations Manager at MAN Financial Services (South Africa) (RF) (PTY) LTD plays a critical role in ensuring the smooth and efficient functioning of the company's day-to-day operations. This role involves overseeing operational processes, optimizing workflows, managing teams, and ensuring compliance with industry regulations. The ideal candidate will have strong leadership skills, a deep understanding of financial services, and a passion for operational excellence

Duties:

Manage and improve operational systems, processes, and best practices to support business goals. Lead, mentor, and develop operations staff to ensure high performance and engagement. Identify inefficiencies and implement solutions to streamline operations and reduce costs. Ensure all operations comply with relevant financial regulations, internal policies, and risk management frameworks. Collaborate with client service teams to ensure timely and accurate delivery of services. Work with IT and other departments to implement and maintain systems that support operational efficiency. Monitor key performance indicators (KPIs), prepare operational reports, and present findings to senior management. Oversee relationships with third-party service providers and ensure service level agreements are met.

Qualifications:

Bachelor's degree in Finance, Business, or related field

Skills:

Leadership - Inspires teams and drives accountability. Customer Focus - Prioritizes service excellence. Analytical Thinking - Uses data to guide decisions. Adaptability - Thrives in dynamic environments. Integrity - Upholds ethical and regulatory standards. Collaboration - Works effectively across teams. Results-Driven - Focuses on outcomes and efficiency. Continuous Improvement - Seeks innovation and growth.

Experience:

Minimum of 5 years' experience in a financial services managerial role Strong understanding of retail banking, microfinance, or lending operations. Proven track record in sales leadership and operational management. Experience with Lean or Six Sigma methodologies Project management certification (e.g., PMP) Familiarity with financial compliance frameworks (e.g., FICA, FATCA, AML)

Closing Dat: 30 August 2025