Job Description

The Operations Manager plays a critical role in ensuring the smooth and efficient functioning of the company's day-to-day operations. This role involves overseeing operational processes, optimizing workflows, managing teams, and ensuring compliance with industry regulations. The ideal candidate will have strong leadership skills, a deep understanding of financial services, and a passion for operational excellence
Duties:

• Manage and improve operational systems, processes, and best practices to support business goals.
• Lead, mentor, and develop operations staff to ensure high performance and engagement.
• Identify inefficiencies and implement solutions to streamline operations and reduce costs.
• Ensure all operations comply with relevant financial regulations, internal policies, and risk management frameworks.
• Collaborate with client service teams to ensure timely and accurate delivery of services.
• Work with IT and other departments to implement and maintain systems that support operational efficiency.
• Monitor key performance indicators (KPIs), prepare operational reports, and present findings to senior management.
• Oversee relationships with third-party service providers and ensure service level agreements are met.

Qualifications:
Bachelor's degree in Finance, Business, or related field
Skills:

• Leadership - Inspires teams and drives accountability.
• Customer Focus - Prioritizes service excellence.
• Analytical Thinking - Uses data to guide decisions.
• Adaptability - Thrives in dynamic environments.
• Integrity - Upholds ethical and regulatory standards.
• Collaboration - Works effectively across teams.
• Results-Driven - Focuses on outcomes and efficiency.
• Continuous Improvement - Seeks innovation and growth.

Experience:

• Minimum of 5 years' experience in a financial services managerial role
• Strong understanding of retail banking, microfinance, or lending operations.
• Proven track record in sales leadership and operational management.
• Experience with Lean or Six Sigma methodologies
• Project management certification (e.g., PMP)
• Familiarity with financial compliance frameworks (e.g., FICA, FATCA, AML)

Closing Date: 09 October 2025

Skills Required