Operations Manager (hospitality)

Pretoria, Gauteng, South Africa

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Key Responsibilities

Oversee daily restaurant operations, including front-of-house and back-of-house coordination.
Ensure high standards of food quality, service delivery, and customer experience.
Manage, train, motivate, and schedule restaurant staff.
Monitor staff performance and handle disciplinary matters in line with company policy.
Control stock levels, manage suppliers, conduct stock takes, and minimise waste.
Manage operational costs, including food, beverage, and labour costs.
Ensure compliance with health, safety, hygiene, and food safety regulations.
Handle customer feedback, complaints, and service recovery professionally.
Maintain restaurant cleanliness, presentation, and brand standards.
Prepare basic operational reports and support management with performance insights.

Minimum Requirements

Minimum 3-5 years' experience in a restaurant management or senior supervisory role.
Strong understanding of restaurant operations, service flow, and customer service standards.
Proven people management and leadership skills.
Experience with stock control, cost management, and supplier coordination.
Ability to work flexible hours, including evenings, weekends, and public holidays.
Reliable transport.

Key Competencies

Working Hours
Shift-based, including weekends and public holidays.

Hospitality

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