Job Description

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Job Overview

Application Deadline:

19 November 2025

Job Location:

Cape Town, Western Cape

Job Title:

Operations Finance / HR Support Officer

Education Level:

Certificate

Job Level:

Senior

Minimum Experience:

5- 7 Years

Operations Finance / HR Support Officer - Cape Town.

Are you a confident multitasker with excellent Admin, Finance, HR & Computer skills? Our client in the hospitality/retail industry in Claremont requires your support with daily finance tasks, reports on Xero & POS system, Excel spreadsheets/data analysis, payment of suppliers, stock reporting etc.



This versatile role involves administrative support, coordination across teams and suppliers, and assisting with HR and customer service, perfect for someone who enjoys variety and takes initiative.

Requirements:

Education & Experience:


Matric, post-matric qualification (advantageous) Proven experience in an operational, admin, hr admin, office management role Experience in hospitality/restaurant industry (advantageous) Familiarity with supplier management, customer service & sound business/financial understanding

Technical Skills:


Proficiency in Microsoft 365 or Google Workspace (Docs, Sheets, Slides, Drive) Excel/Google Sheets skills: formulas, charts, databases, POS systems, accounting software (Xero, QuickBooks, etc.) Familiarity with CMS platforms like WordPress, email, calendar, and document management capabilities

Soft Skills:


Highly organised, process-driven, and action-oriented Excellent communication/interpersonal skills, Attention to detail and ability to multitask Maturity, reliability, accountability, proactive & use initiative Work under pressure, manage time effectively with strong problem-solving & customer service orientation

Additional:


Own transport preferred (travel between sites within Cape Town may be required)

Duties and Responsibilities:

Build and maintain strong relationships with brokers, financial advisers, and key stakeholders. Drive new business acquisition while ensuring the retention and growth of existing broker portfolios. Provide comprehensive support to brokers, including assistance with client claims, policy amendments, general enquiries, and administrative tasks related to personal and commercial short-term insurance. Manage the efficient processing of annual policy renewals for short-term insurance clients. Keep brokers informed of product updates, regulatory changes, and industry developments. Ensure full compliance with FAIS, FICA, POPIA, and all other applicable legislation and regulatory requirements. * Serve as the key liaison between the company and brokers, as well as between brokers and their clients, to uphold a high standard of service delivery.