Job Description

Job Summary REQUIREMENTS
Education & Experience:

• Matric, post-matric qualification (advantageous)
• Proven experience in an operational, admin, hr admin, office management role
• Experience in hospitality/restaurant industry (advantageous)
• Familiarity with supplier management, customer service & sound business/financial understanding

Technical Skills:

• Proficiency in Microsoft 365 or Google Workspace (Docs, Sheets, Slides, Drive)
• Excel/Google Sheets skills: formulas, charts, databases, POS systems, accounting software (Xero, QuickBooks, etc.)
• Familiarity with CMS platforms like WordPress, email, calendar, and document management capabilities

Soft Skills:

• Highly organised, process-driven, and action-oriented
• Excellent communication/interpersonal skills, Attention to detail and ability to multitask
• Maturity, reliability, accountability, proactive & use initiative
• Work under pressure, manage time effectively with strong problem-solving & customer service orientation

Additional

• Own transport preferred (travel between sites within Cape Town may be required)

DUTIES
Operations & Administration

• Maintain and update POS systems, third-party ordering platforms, website content
• Coordinate communications and day-to-day operations across business units
• Manage IT and equipment needs, scheduling of repairs, and service provider interactions
• Track, document, and support internal processes and schedules
• Assist senior leadership with administrative and coordination support

Supplier & Stock Coordination

• Source and manage supplier quotes, contracts, and invoices
• Schedule supplier meetings and coordinate communications
• Maintain / monitor stock lists, checklists, and operational documentation
• Support inventory tracking and asset register processes
• Foster strong supplier relationships

HR & Employee Administration

• Prepare contracts, onboarding documents, training schedules
• Maintain employee files, leave records, disciplinary documentation
• Liaise with store managers and HR consultants on employment matters
• Ensure compliance with company policies, health & safety, labour regulations

Customer & Marketing Liaison

• Manage catering and repeat order processes, including invoicing and follow-ups
• Address customer complaints and queries across email, phone, and social media
• Collaborate with marketing on promotional campaigns and internal communications
• Ensure excellent customer service and consistent communication standards

Salary: R negotiable dependent on experience
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