Job Description

The Online Team Leader is responsible for overseeing and managing the outbound operations in a distribution centre. This includes supervising the picking, packing, and dispatching of goods to customers or retail locations. The role requires strong leadership skills to manage a team effectively, ensure that daily operations are running smoothly, and meet performance targets for accuracy, timeliness, and efficiency. The Online Team Leader also plays a critical role in ensuring that all online logistics processes comply with company policies, safety standards, and customer satisfaction expectations.Key Responsibilities: * Team Leadership and Management:

• Supervise and lead a team of outbound workers, including pickers, packers, and dispatch staff.
• Set daily goals and performance targets for the team, ensuring alignment with overall business objectives.
• Monitor team performance and provide regular feedback, coaching, and performance reviews to encourage development and
• Maintain high morale and a positive work environment to enhance team motivation and
• Organize training sessions for new employees and ensure the continuous development of existing team members.
• Outbound Operations Oversight:

• Oversee the outbound processes, including order picking, packing, and dispatching of goods.
• Ensure orders are accurately picked according to customer specifications and packed in line with safety and quality standards.
• Ensure that all outbound products are dispatched in a timely manner and meet the deadlines for delivery to customers or stores.
• Optimize workflows within the outbound department to ensure efficiency and minimize delays.
• Inventory Management:

• Monitor inventory levels to ensure products are available for order
• Work closely with the inventory control team to resolve any discrepancies or issues with stock levels.
• Ensure that all outbound stock is properly tracked, with accurate records maintained at all stages of the outbound
• Quality Control:

• Ensure that outbound orders meet quality standards, including correct product labelling, packing, and shipment.
• Perform quality checks on products to prevent the dispatch of damaged or incorrect items.
• Handle customer complaints or returns related to outbound shipments and work with the relevant teams to resolve any issues.
• Operational Efficiency and Reporting:

• Monitor key performance indicators (KPls) for the outbound department, such as order accuracy, order fulfilment time, and shipping efficiency.
• Provide regular reports to senior management regarding outbound operations, highlighting any performance issues or areas for
• Implement process improvements based on data analysis, aiming to increase efficiency and reduce operational costs.
• Health and Safety Compliance:

• Ensure that outbound operations comply with health and safety regulations, including safe lifting practices, equipment usage, and warehouse safety
• Conduct regular safety checks and audits to ensure the warehouse environment is safe for all team
• Encourage a culture of safety and ensure that all team members are aware of safety guidelines and
• Problem-Solving and Issue Resolution:

• Address and resolve any operational issues, such as discrepancies in inventory, delays in processing, or errors in order
• Collaborate with other departments (e.g., inventory, logistics, customer service) to ensure issues are resolved swiftly.
• Handle customer complaints related to the outbound process, ensuring customer satisfaction and timely resolutions.
• Continuous Improvement:

• Identify opportunities for process improvement within the outbound department and work with management to implement changes.
• Stay informed of industry trends, tools, and best practices to continuously improve the efficiency and effectiveness of outbound operations.
• Encourage team members to contribute suggestions for improving workflows and productivity.

Skills & Requirements:

• Leadership and People Management Skills:

• Proven ability to lead and motivate a team, fostering a collaborative and productive work
• Strong interpersonal skills to effectively communicate with team members, peers, and senior
• Problem-Solving and Analytical Skills:

• Ability to quickly identify problems in outbound operations and implement effective solutions.
• Strong analytical skills to assess performance metrics and identify areas for
• Operational Knowledge:

• Knowledge of outbound logistics processes, including picking, packing, and shipping procedures.
• Understanding of warehouse management systems (WMS) and order management systems (OMS).
• Attention to Detail and Accuracy:

• High level of attention to detail to ensure orders are processed and dispatched
• Ability to maintain quality standards throughout the outbound process, ensuring customer satisfaction.
• Time Management and Organizational Skills:

• Strong organizational skills to manage multiple tasks simultaneously, ensuring timely order processing and dispatch.
• Ability to prioritize tasks and meet deadlines in a fast-paced
• Health and Safety Awareness:

• Knowledge of workplace health and safety regulations, including safe handling of equipment and materials.
• Ability to enforce safety protocols and create a safe working environment for alt team members.

Qualifications:

• Education:

• A high school diploma or equivalent is typically required; a degree in logistics, supply chain management, or a related field is a
• Experience:

• At least 3-5 years of experience in outbound operations or a similar role in a retail or warehouse
• Previous experience leading a team is preferred, with a strong understanding of logistics and warehouse management
• Certifications:

• Health and safety training or certification is beneficial

Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.

Cape Union Mart