Job Description

Introduction

To attend to day to day and non-motor claims handling across various products.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To attend to day to day and non-motor claims handling across various products.

Requirements

Matric
Computer Literacy (MS Word, Outlook and Excel)
Comfortable with Insurance Systems
Insurance qualification or studying towards
60 FAIS credits
RE exams for representatives
At least 5 years of experience
Intensive knowledge of Commercial insurance products and complex claims

Duties & Responsibilities

Handling /settling non-motor own damage claims in accordance with applicable policies and standard operating procedures
Handling and settling claims within stipulated time frames and as per SLA's and mandates in place
Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
Negotiating with various claims assessors and other related service providers
Providing Clients/ Brokers with the highest standard of service
Providing Clients / Brokers with feedback on claim progress at all times
Ensuring diary system is implemented and adhered to at all times
Rendering of assistance from time to time with adhoc tasks
Maintaining and updating reserves
Attending to payment requests
Managing outstanding claims volumes
Timely responses to email and telephonic messages
Accurate record keeping
Proper time keeping and task prioritization/ management
Attending to any other tasks as may be assigned from time to time
Provide a supervisory function over a defined area within the claims department which shall include among others;
Providing technical advice to the area where required;

Competencies

Good interpersonal skills
Negotiation skills
Management Skills
Communication skills
Attention to Detail
Ability to work under pressure
Team player
Windows Literate
Problem Solving
* Must be able to do basic calculations