Job Description

A portfolio of luxury boutique lodges and retreats is looking for a NATIONAL OPERATIONS ASSISTANT
The Operations Assistant role is central to maintaining this standard of excellence, providing structured support to the CEO, ensuring compliance and administration are meticulously handled, and coordinating across lodges, finance, and marketing. Based in Cape Town with travel to properties, this position safeguards operational consistency, protects assets, and helps uphold the brand's promise of seamless, reliable luxury.
Core Criteria:

• Hospitality operations experience (hotel or lodge).
• Strong admin and compliance tracking skills.
• Excellent communication and coordination ability.
• Detail-focused, proactive, and able to identify risks.
• Familiar with financial systems (POS, Xero) and procurement.
• Knowledge of insurance, compliance, and asset management.
• Willing to attend GM meetings and lodge visits.
• Collaborative, calm under pressure, and committed to maintaining luxury standards.

Candidate Responsibilities:

• Provide daily operational and administrative support to the CEO.
• Ensure lodges/hotels remain compliant with licences, permits, and insurance requirements.
• Coordinate marketing inputs, specials, packages, and promotional material distribution.
• Assist with budgets, procurement, and financial system support (POS, Xero).
• Attend monthly GM meetings, prepare agendas/minutes, and follow up on action items.
• Conduct lodge visits to check presentation, staff morale, compliance, stock control, and asset upkeep.
• Act as first point of contact for operational issues raised by General Managers; escalate risks to CEO when necessary.
• Monitor and support quality assurance, ensuring standards are upheld.
• Maintain operational trackers, documentation, and confidentiality standards.
• Support the development and refinement of the Standards Bible (operational SOPs and brand guidelines).

For more information please contact:
Dominique Kalivitis

Skills Required