Job Description

In support of the iMasFinance transformation strategy, preference will be given to candidates from the designated groups.

Job Purpose:

Provide effective and efficient office, administrative and customer / member support services in the inbound and outbound Contact Centre at the Digital Sales Department. The position is based at the iMasFinance Centurion Office.


.

Job Out:

Manage inbound and outbound calls to and from customers/members and provide office administration Day-to-day handling of inbound call queries and inbound email queries Adhere to policies and procedures Resolve complaints received and manage customer service experience Maintain proper tracking of complaints Provide support to members, manage office, administration and clerical duties Transfer calls, take of messages timeously and in a friendly manner Maintain and update office register for any items that need register Ensuring office health and safety standard are maintained and treat people courteously Issue paid up letters and submit for approval Perform document control Capture of financial transactions Maintain internal and external relationships including members, colleagues and management Adhere to Credit Policies and avoid Rollbacks Execute actions to mitigate risk/fraud All governance and legislative matters identified, agreed and adhered to Participate in peer and team learning initiatives Live the iMasFinance values

Qualifications:

Grade 12 with Mathematics and Accounting Office Administration Certificate or equivalent Credit Management or book keeping qualification is an advantage

Experience:

2 years' office administration experience 1 Year Operational Contact Centre Worked in a sales and customer service environment

Knowledge and Skills:

Knowledge of the financial industry & quality assurance Excellent telephonic and writing skills Time management Organized, attention to detail, fact finding, problem solving Listening skills Communication skills Multi-lingual including English Computer literate (MS office, Outlook & Excel) Team player * Must be able to perform under pressure