Job Description

Job Summary Their purpose is simple yet powerful: to create and inspire memorable experiences.
Their vision: to become Cape Town's most loved hotel.
We're seeking an experienced Meetings & Events Manager to join their leadership team and take ownership of the hotel's conference, banquet, and event operations. If you live and breathe these values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - then this opportunity is for you.
Key Responsibilities ? Commercial & Business Development

• Actively source and secure new meetings and events business.
• Build and maintain strong client relationships, analyze market trends, and implement revenue-maximizing strategies.
• Manage departmental budgets, forecasts, and financial reporting.

? Operations & Event Execution

• Oversee the planning, coordination, and flawless execution of all events.
• Ensure accurate Banquet Event Orders (BEOs) and conduct client site inspections.
• Maintain high standards of service, safety, and cleanliness.

? Leadership & Team Management

• Lead, coach, and inspire the Meetings & Events team.
• Manage recruitment, onboarding, training, and performance.
• Foster a culture of accountability, professionalism, and service excellence.

? Guest Experience & Communication

• Serve as the primary client liaison, anticipating and exceeding guest expectations.
• Monitor feedback and implement improvements to encourage repeat business.

? Quality & Compliance

• Ensure events comply with brand standards, health & safety regulations, and internal procedures.
• Collaborate across departments for seamless event delivery.

? Financial & IT Responsibilities

• Plan budgets and track departmental performance.
• Manage Opera system entries, invoicing, payments, and vendor processes.
• Champion technology and IT tools to streamline operations.

Requirements

• Minimum 3 years' experience in meetings, events, or banquet management.
• Degree or diploma in Hospitality Management (advantageous).
• Proven commercial acumen and ability to drive revenue growth.
• Strong leadership, organisational, and interpersonal skills.
• Excellent client service orientation and communication abilities.
• Proficiency in MS Office, Opera PMS, and event management systems.

Key Competencies ? Event Planning & Execution
? Commercial Acumen & Business Development
? Leadership & Team Management
? Client Service Excellence
? Operational & Compliance Expertise
Important Application Notes

• Must hold a valid South African ID.
• Only candidates with relevant experience will be shortlisted.
• Ensure your CV is 100% updated.
• All applicants will attend a virtual introduction interview.
• Recruitment aligns with the company's Employment Equity Plan.

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