Job Description

Mascor is a company consisting of franchised Fuel divisions throughout KZN and in Mpumalanga. In some areas, the fuel station also has a convenience store, take-away or mini market store offering customers a one-stop solution. We offer professional and high-quality service and customer service standards. Mascor Malelane will be opening an OK minimarket soon and will be seeking Shop Assistants.

RESPONSIBILITIES:

1. SHOP ASSISTANT:

Greeting customers with a friendly and helpful manner. Assisting shoppers to find the goods and products they are looking for. Stocking shelves. Answering queries from customers. Reporting discrepancies and problems to the Supervisor. Giving advise and guidance on product selection to customers. Keeping the store tidy and clean, this includes hovering and mopping - housekeeping. Dealing with customer complaints. Keeping up to date with specials and promotions and putting up displays. Must have cultural sensitivity. Cashier duties. Barista Coffee.

2. STOCK:

Ensure all stock and displays are according to standard. Order stock as per schedule. Ensure stock rotation. Ensure optimal display and availability of stock. Be involve in stock take and stock control. Stock shelves. Make sure all items in shop have been priced and have a price tag. Ensure stock is packed neatly and orderly.

3. KITCHEN:

Follow recipes as needed and inform the admin office if any changes are needed. Housekeeping - make sure the display units are clean and free of any stains or marks on the glass. Must be helpful and make suggestions to customers if there is not a specific item available.

4.

HEALTH AND SAFETY:

Health and safety regulations should be more than 90% according to franchise standards. Ensure all areas are clean and safe. Address customer and franchise enquiries timeously. Ensure that all employees are dressed in the correct uniform. QPRO Audits must be above 90% at all times.

REQUIREMENTS:

1.

Qualifications:

Min Grade 12 Ideal: Certificate in customer service

2. Experience:

Proven work experience as a shop assistant. Customer Service. Any relevant experience and/or certificates.

3. Key Competencies:

Strong communication skills. Must have a friendly engaging personality. Able to handle stress and conflict. Strong administrative skills. Time management skills. Be a good team participant. Computer literate. Knowledge of the retail and fuel industry. Must be helpful and polite. * Self-motivated.