Job Description

Introduction:
Mascor is a Company consisting of franchised Fuel divisions throughout KZN and in Mpumalanga. In some areas, the fuel station also has a convenience store, take-away or mini market store offering customers a one-stop solution . We offer professional and high-quality service and customer service standards . Mascor Malelane will be opening an OK minimarket soon and will be seeking shop assistants
Description:
Mascor is a company consisting of franchised Fuel divisions throughout KZN and in Mpumalanga. In some areas, the fuel station also has a convenience store, take-away or mini market store offering customers a one-stop solution. We offer professional and high-quality service and customer service standards. Mascor Malelane will be opening an OK minimarket soon and will be seeking Shop Assistants.
RESPONSIBILITIES:
1. SHOP ASSISTANT:

• Greeting customers with a friendly and helpful manner.
• Assisting shoppers to find the goods and products they are looking for.
• Stocking shelves.
• Answering queries from customers.
• Reporting discrepancies and problems to the Supervisor.
• Giving advise and guidance on product selection to customers.
• Keeping the store tidy and clean, this includes hovering and mopping housekeeping.
• Dealing with customer complaints.
• Keeping up to date with specials and promotions and putting up displays.
• Must have cultural sensitivity.
• Cashier duties.
• Barista Coffee.

2. STOCK:

• Ensure all stock and displays are according to standard.
• Order stock as per schedule.
• Ensure stock rotation.
• Ensure optimal display and availability of stock.
• Be involve in stock take and stock control.
• Stock shelves.
• Make sure all items in shop have been priced and have a price tag.
• Ensure stock is packed neatly and orderly.

3. KITCHEN:

• Follow recipes as needed and inform the admin office if any changes are needed.
• Housekeeping make sure the display units are clean and free of any stains or marks on the glass.
• Must be helpful and make suggestions to customers if there is not a specific item available.

4. HEALTH AND SAFETY:

• Health and safety regulations should be more than 90% according to franchise standards.
• Ensure all areas are clean and safe.
• Address customer and franchise enquiries timeously.
• Ensure that all employees are dressed in the correct uniform.
• QPRO Audits must be above 90% at all times.

Requirements:
REQUIREMENTS:
1. Qualifications:

• Min: Grade 12
• Ideal: Certificate in customer service

2. Experience:

• Proven work experience as a shop assistant.
• Customer Service.
• Any relevant experience and/or certificates.

3. Key Competencies:

• Strong communication skills.
• Must have a friendly engaging personality.
• Able to handle stress and conflict.
• Strong administrative skills.
• Time management skills.
• Be a good team participant.
• Computer literate.
• Knowledge of the retail and fuel industry.
• Must be helpful and polite.
• Self-motivated.

Skills Required