Job Description

Mandarin SAP ERP System Software Assistant, Kempton Park, Rneg + Ben

• Diploma / Certificate in Information Technology: System support or similar
• Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years
• Experience in database systems, reporting and query tools
• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
• Effective time management skills and ability to prioritise work assignments
• Analytical
• Ability to solve problems
• Able to build and maintain business relationships
• Desire to learn and grow within the organisation
• Strong team player

DUTIES

• Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
• Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge
• Communication and problem-solving skills to deliver support services for business applications
• The successful candidate for the role will be responsible for the following systems/apps (but not limited):

- SAP

- Evolve

- Xperteck

• Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions
• To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
• Investigate and analyse system issues to determine cause of issues and appropriate corrective action
• Provide system knowledge and consultancy for divisional and cross- divisional projects ensuring that business process requirements are met, and best practice is achieved

Rakkgalakane Recruitment