Job Description

Candidates from the Automotive/Motor Industries are encouraged to apply

:

• Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions.
• Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge.
• Communication and problem-solving skills to deliver support services for business applications.
• The successful candidate for the role will be responsible for the following systems/apps (but not limited):
• SAP
• Evolve
• Xperteck
• Providing application support to users Answer, identify issues and Provide suggestions and long-term solutions.
• To provide proactive support to internal staff, and external customers:
• Analyse recurring incidents on the service desk and solve through interaction with key stakeholders.
• Investigate and analyse system issues to determine cause of issues and appropriate corrective action.
• Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
• Pre and post information systems implementation, and support with process owners
• Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types
• Review and recommend continuous improvement of the systems and support processes.
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
• Maintain data quality and integrity within the system.
• Ensure all critical services/systems are monitored.

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