Job Description

Lodge Manager 5* Lodge - Botswana

Salary: Market Related

Purpose of Position:

Complement Recruitment are recruiting for a Lodge Manager for a 5* Safari Bush Lodge in Botswana. This is a permanent live-in position with benefits.

Apply Directly for this Job by clicking here -

Minimum Requirements Qualifications And Skills

KNOWLEDGE REQUIRED:

At least 3 5 years Management Experience in a 5-star boutique operation

Hospitality and Service Training Experience

In depth knowledge of classic and current food and beverage trends and market

SKILLS REQUIRED:

Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience

Passionate about sustainable tourism and conservation

Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.

Unrelenting attention to detail and high standards

Structured manager with experience of leading diverse teams

Open minded and able to think outside of the box

The ability to motivate and inspire yourself and others

Excellent interpersonal skills and communication

Fluent in English essential. Other European languages are beneficial

PERSONAL CHARACTERISTICS:

Good command of the English language

An outgoing, warm, friendly personality

Confident and comfortable around affluent people

Well presented, Honest, Diligent and self-motivator

Have the ability to work under pressure and meet deadlines

High energy levels

Good staff motivator skills

Passionate about creating memorable experiences for individuals

Good interpersonal skills

Sense of urgency

Passionate about guest delight

Attention to detail

Diligence and self-motivation to meet deadlines

Willingness and ability to share information, teach and inspire others

People:

Build a good working relationship with the General Manager & Camp Managers.

Communicate well with all departments

A warm welcome for all new staff

Develop a learning culture

Train the staff based on respect and world class hospitality principles.

KEY OUTPUTS:

Responsible for day-to-day operations of the lodge. This includes all aspects that affects the guest experience

Direct line management responsibility for the lodge

Human resource management and staff development of direct team members

Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area this includes guest delights, accommodation, food, staff, activities

Building relationships with new and repeat guests

Maintaining and reinforcing an environment where the organisational standards are continuously met and visible throughout the daily functioning of the property.

Ensure lodge to do lists are actioned and completed (within budget)

Hospitality - Guest Scores: Support the HOD Team where required to ensure that Guest Scores are reached and exceeded.

Hospitality Training: Establish Training needs across the departments and formulate a plan to ; evaluate and measure training. Key Metric: Establish training needs; Prioritize these needs;

• Execute the training; Establish a skills matrix for all staff; Evaluate all staff against this; Formulate a process to train staff to enable them to gain necessary skills

Understand personal guest needs through interaction

Ensure that minimum standards as per BOPs are adhered to in all departments

Promote and Instill an ethic of Guest Care and Guest interaction throughout all departments

Promote and instill a passion for Going the Extra Mile throughout all departments

Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary

Assist with monthly planning training, guest requirement and staffing levels

Familiarize yourself and adhere to the Company Policies and Procedures

Find Us on Social Media

JobPlacements.com