Job Description

This unique role is ideal for a team where one partner focuses on Field Guiding and general maintenance, while the other oversees Reservations, Administration, and Management Support. The position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and guest experience.
Role 1: (Field Guide and General Maintenance)
Candidate Responsibilities:

• Conduct guided game drives and walking safaris (where qualified)
• Share knowledge of wildlife, ecology, and conservation with guests
• Ensure guest safety during all activities
• Create memorable, personalized guest experiences
• Perform general lodge and reserve maintenance, including vehicles and equipment
• Assist with basic plumbing, electrical, and mechanical tasks
• Maintain roads, signage, and outdoor areas
• Support reserve management tasks as needed
• Assist with guest logistics and transfers
• Support lodge operations during busy periods
• Work closely with management to ensure smooth daily operations

Core Criteria:

• Valid FGASA qualification (minimum Level 1 preferred)
• PDP and valid driver's licence
• Hands-on maintenance skills and problem-solving ability
• Strong communication and guest-facing skills
• Physically fit and flexible
• Previous lodge or reserve experience essential

Role 2: (Reservations, Admin & Management Assistant)
Candidate Responsibilities:

• Manage reservations, enquiries, and confirmations
• Maintain booking systems, rates, and availability
• Communicate with guests before, during, and after their stay
• Liaise with agents and tour operators
• General lodge administration and filing
• Assist with invoicing, payments, and basic financial admin
• Prepare reports for management
• Maintain guest records and operational documentation
• Support management with daily operations
• Coordinate staff schedules and operational logistics
• Assist with guest check-ins, check-outs, and special requests
• Ensure brand standards and guest expectations are upheld

Core Criteria:

• Reservations and hospitality administration experience
• Experience with Nightsbridge or similar systems
• Strong computer literacy (email, booking systems, Excel/Google Workspace)
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and professional
• Ability to work independently under pressure
• Experience in luxury hospitality preferred

Couple Criteria:

• Proven experience working together in a lodge or hospitality environment
• Strong teamwork and communication skills
• Professional, guest-focused, and adaptable
• Willingness to live on-site in a remote location

This is a live-in position with a one bedroom flat suitable for a couple. Unfortunately, no children can be accommodated.

Skills Required