Job Description

Loan Support Specialist
Centurion, Gauteng
R12,000 - R15,000 per month (depending on experience)
Our client is part of a trusted financial services group that provides accessible loans to individuals and small businesses. Their mission is simple: ethical lending, exceptional service, and helping our clients grow. We are looking for a motivated and detail-oriented Loan Support Specialist to join our friendly, dynamic team.
What You'll Do
As a Loan Support Specialist, you will be at the heart of our clients' journey from application to repayment. You'll work closely with clients and internal teams to make sure everything runs smoothly, accurately, and compliantly.
Your Key Responsibilities
Helping Our Clients
Guide clients through the loan application process and ensure all documents are complete.
Conduct initial screenings and enter client data into our system.
Provide friendly, professional support via phone, email, or in person.
Processing & Administration
Check application information for accuracy and compliance with our policies.
Assist with pre-vetting and signing loans to ensure everything is correct.
Keeping Things Compliant
Maintain up-to-date client and loan records.
Make sure all loans meet NCR, FICA, and internal credit requirements.
Help with audits by keeping proper documentation ready.
Reporting & Operational Support
Prepare weekly loan performance and status reports.
Flag high-risk accounts and assist with early follow-ups.
Suggest ways to improve processes and efficiency.
What We're Looking For
3+ years' experience in lending, credit, or financial services.
Strong attention to detail and excellent organisation skills.
Comfortable using Microsoft Word and Excel.
Clear, professional communication skills.
Ability to stay organised and accurate in a fast-paced, changing environment.
Knowledge of NCR and FICA regulations is a plus.
Non-Negotiable
Clear credit and criminal record.
Verified Grade 12 / highest qualification.
Contactable references.
Skills Cco, Clo, Cro, Vat, Organisation Skill, Fla, Attention To Detail, Compliance, Excel, Communication Skill, Microsoft Word, Detail-oriented, Documentation, Communication Skills, Strong Attention

Skills Required