Job Description

Loan Support Specialist
Centurion, Gauteng
R12,000 R15,000 per month (depending on experience)
Our client is part of a trusted financial services group that provides accessible loans to individuals and small businesses. Their mission is simple: ethical lending, exceptional service, and helping our clients grow. We are looking for a motivated and detail-oriented Loan Support Specialist to join our friendly, dynamic team.
What Youll Do
As a Loan Support Specialist, you will be at the heart of our clients journey from application to repayment. Youll work closely with clients and internal teams to make sure everything runs smoothly, accurately, and compliantly.
Your Key Responsibilities
Helping Our Clients

• Guide clients through the loan application process and ensure all documents are complete.
• Conduct initial screenings and enter client data into our system.
• Provide friendly, professional support via phone, email, or in person.

Processing & Administration

• Check application information for accuracy and compliance with our policies.
• Assist with pre-vetting and signing loans to ensure everything is correct.

Keeping Things Compliant

• Maintain up-to-date client and loan records.
• Make sure all loans meet NCR, FICA, and internal credit requirements.
• Help with audits by keeping proper documentation ready.

Reporting & Operational Support

• Prepare weekly loan performance and status reports.
• Flag high-risk accounts and assist with early follow-ups.
• Suggest ways to improve processes and efficiency.

What Were Looking For

• 3+ years experience in lending, credit, or financial services.
• Strong attention to detail and excellent organisation skills.
• Comfortable using Microsoft Word and Excel.
• Clear, professional communication skills.
• Ability to stay organised and accurate in a fast-paced, changing environment.
• Knowledge of NCR and FICA regulations is a plus.

Non-Negotiable

• Clear credit and criminal record.
• Verified Grade 12 / highest qualification.
• Contactable references.

Skills Required