MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success. To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life.
To this extent the Online team are responsible for creating and operating digital platforms which bring our products and services to customers in the easiest and most seamless manner in the form of contextualised and personalised experiences available anywhere and anytime.
The Online team are helping to bring about a transformational journey to infuse new capabilities, combining customer experience, data and digital technologies to MTN's core connectivity business, emerging fintech and rich media offerings in order to digitise processes and innovate customer engagement.
Global Influences / Environmental & Industry Demands
Highly dynamic and fluctuating Telecommunications industry
Highly competitive market with new and established competitors
Fast moving industry
Legislative changes
Rapid pace of digitalization
Prevailing economic pressures affecting staff and customers
* Fluid complexities of customer expectations and demands
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