Job Description

Role Purpose
Lead Core Network Fault Management team in Africa Service Operations Centre (ASOC) to ensure effective detection, diagnosis and management of incidents for infrastructure, applications and services in the DRC market.

Accountabilities, Competencies & KPIs
Key accountabilities and decision ownership:

• Establish and maintain infrastructure, applications and services across OPCOs
• Daily oversight and support of NOC engineers, providing direction on workload priorities and technical assistance as needed
• Drive service level agreement level in alignment to target key performance indicators.
• Ensure network management tools are effectively applied toward fault diagnosis and resolution
• Steer productivity improvements by transforming and growing operational capabilities, developing talent, setting and driving KPIs, growing strong partner relationships, and delivering increased efficiency and scale
• To liaise with internal and external support teams toward fault resolution
• To analyse and report on routine and ad hoc investigations
• Ensure procedures for all NOC teams are documented, kept up to date, and are well communicated

Job Related Skills:

• Team leadership
• Coaching
• Networking essentials
• Systems management tools
• Event and Incident data analysis essential
• Advanced use of core investigative tools essential
• ITIL and or eTOM knowledge

The ideal candidate for this role:

• Matric / Grade 12 is essential.
• A minimum of a National Diploma / Bachelors Degree in engineering, IT, Computer Science is essential.
• 8 10 years of relevant experience in the telecommunications industry is essential
• 4 5 years of experience with Core Network is essential
• Good understanding of 24/7 service assurance
• Customer experience and Innovation focused.
• Problem solver.
• Well established industry relationships.
• Communication and negotiation skills.

JobPlacements.com