Job Description

Job Summary:

As the Manager of the Network Fault Management team, you will play a pivotal role in ensuring the effective detection, diagnosis, and management of incidents related to infrastructure, applications, and services. You will be responsible for leading a team of skilled professionals, implementing best practices, and working collaboratively with cross-functional teams to maintain high-quality service delivery.

Key Responsibilities: * Leadership and Team Management:

• Lead, mentor, and motivate a team of Fault Management professionals to ensure a high level of performance and job satisfaction.
• Foster a collaborative and innovative team culture that aligns with organizational goals and values.
• Conduct regular performance reviews, set clear objectives, and provide constructive feedback.
• Incident Detection and Diagnosis:
• Oversee the development and implementation of effective incident detection processes to promptly identify issues related to infrastructure, applications, and services.
• Collaborate with other teams to ensure the timely and accurate diagnosis of incidents, minimizing downtime and impact on services.
• Fault Management Strategy:
• Develop and implement a comprehensive Fault Management strategy that aligns with organizational goals and industry best practices.
• Stay abreast of emerging technologies and industry trends to continuously enhance the Fault Management framework.
• Collaboration with Cross-functional Teams:
• Work closely with other teams, including Network Operations, Service Delivery, and Technical Support, to ensure seamless communication and coordination in incident resolution.
• Collaborate with external vendors and partners to enhance the Fault Management process.
• Performance Monitoring and Reporting:
• Establish key performance indicators (KPIs) for Fault Management and implement monitoring systems to track and report on performance.
• Generate regular reports to communicate the status of Fault Management activities, incident trends, and resolution times.
• Continuous Improvement:
• Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of Fault Management.
• Implement a culture of continuous improvement within the team.

Qualifications and Skills: * Bachelors degree in a relevant field; additional certifications in Network Management or related areas are a plus.

• Proven experience in a leadership role within a Network Operations or Service Operations Centre.
• In-depth knowledge of Fault Management principles, tools, and methodologies.
• Strong understanding of telecommunications infrastructure, applications, and services.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Analytical mindset with the ability to make informed decisions based on data and trends.
• Demonstrated experience in implementing and improving Fault Management processes.

Optimal Growth Technologies