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Job Summary My client is seeking a Lead Core Network Fault Manager in Africa Service Operations Centre (ASOC) to ensure effective detection, diagnosis and management of incidents for infrastructure, applications and services in the DRC market. This is a 5-month contract. Grade 12xc3x82 A minimum of a National Diploma / bachelorxc3xa2xe2x82xacxe2x84xa2s degree in engineering, IT, Computer Science is essential. 8 xc3xa2xe2x82xacxe2x80x9c 10 years of relevant experience in the telecommunications industry is essential 4 xc3xa2xe2x82xacxe2x80x9c 5 years of experience with Core Network is essential Good understanding of 24/7 service assurance Customer experience and Innovation focused. Establish and maintain infrastructure, applications and services across OPCOs. Daily oversight and support of NOC engineers, providing direction on workload priorities and technical assistance as needed. Drive service level agreement level in alignment to target key performance indicators. Ensure network management tools are effectively applied toward fault diagnosis and resolution. Steer productivity improvements by transforming and growing operational capabilities, developing talent, setting and driving KPIs, growing strong partner relationships, and delivering increased efficiency and scale. To liaise with internal and external support teams toward fault resolution To analyse and report on routine and ad hoc investigations. Ensure procedures for all NOC teams are documented, kept up to date, and are well communicated.

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