Job Description

We are looking for a highly skilled

L3 Desktop Support Engineer

to provide advanced technical support for end-user computing environments. This senior-level position involves resolving escalated issues from L1 and L2 teams, managing complex desktop environments, and contributing to infrastructure improvement projects. The ideal candidate will have deep expertise in Windows environments, networking fundamentals, scripting, and enterprise IT tools.

Key Responsibilities

Act as the final point of escalation for all desktop-related incidents and requests. Troubleshoot and resolve complex hardware and software issues on Windows/macOS platforms. Support system imaging, deployment, and configuration using tools like SCCM, Intune, or MDT. Analyze root causes for recurring incidents and implement long-term solutions. Manage and maintain Active Directory, group policies, DNS, and user permissions. Provide support for Office 365, Microsoft Teams, and collaboration tools. Administer endpoint protection and security configurations. Develop and maintain PowerShell scripts for automation and reporting. Work with vendors and third-party support for hardware/software troubleshooting. Document solutions and contribute to the IT knowledge base. Mentor and guide L1 and L2 support technicians.

Required Skills & Experience:

4-6 years of hands-on experience in desktop support, with at least 2 years at L3 level. Strong expertise in Windows 10/11, Active Directory, group policy management, and Office 365. Experience with remote desktop tools and enterprise ticketing systems (e.g., ServiceNow, Jira). Advanced troubleshooting of networking issues (TCP/IP, DNS, DHCP, VPN). Experience with endpoint management tools (SCCM, Intune, JAMF for macOS).
Job Type: Permanent

Pay: R1250,00 - R1350,00 per day

Work Location: On the road