Job Description

Job Purpose
To provide support to Sales and Marketing in respect of Sales, Administration, Stock Control and rendering the highest standards of customer service toward achieving departmental targets.
Key Performance Areas

• Sales- and Business Administration
• Canvassing and opening of new customer accounts based on their viability as future customers.
• Monitor monthly sales per customer using the Sales Management process.
• Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
• Provide monthly feedback to the Regional Manager on all activities relating to the customer.
• Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (Marketing Strategy)
• Stock Control
• Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
• Assist with consignment stock process when required.
• Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
• Compliance (10%)
• Customer Service (20%)
• Maintains effective working relationships with employees and customers to render highest quality of services.
• Identifies and solves problems whilst demonstrating a high level of integrity in line with the company's core values.
• Ensure daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
• Provide regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
• Cost Control (10%)

Minimum Requirements:

• Grade 12 and Diploma / Certificate or equivalent (NQF 5)
• Up to 3 years as a Business Representative or similar role within the Manufacturing environment.
• Computer Literacy (Basic MS Office; and SAP, ERP Systems, Salesforce and other job-specific software systems).

Skills
Sales Business Acumen Administration Forecasts New Business Development
Industries
Automotive