Job Description

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.


We love our role in the world. And we're looking for the right people to help us maintain - and grow it. People like you.

Role Context

To lead, coordinate, and maintain all security-related operations at the Johannesburg Gateway, Cape Town Gateway, Midrand (JNB-GTW/CPT-GWC/JNB-MDR) in compliance with DHL's internal security policies, TAPA FSR 2023, ISO 9001, ISO 14001, and all applicable regulatory frameworks including the South African Civil Aviation Authority (SACAA). Fulfilling the role of Designated Official as required by SACAA, ensuring regulatory compliance, managing audits and inspections, and overseeing the implementation of secure air cargo handling practices.

Key responsibilities

Implement and maintain comprehensive security measures that reduce threats to DHL operations. Identify, implement, and maintain the security measures necessary to minimise and, where possible, eradicate threats to the security of DHL operations.

Recommend and implement countermeasures on security incidents, ensuring compliance with established internal and external security policies and procedures.

Lead and co-ordinate security activities at JNB-GTW/CPT-GWC/JNB-MDR, ensuring compliance with procedures outlined in the Regional Security Policy and Procedures Manual, internal DHL policies, and applicable local legislation.

Fulfil Designated Official (DO) responsibilities as required by SACAA Part 108, including:

Ensuring the effective implementation of the security program.

Liaising with SACAA and ensuring compliance during regulatory inspections and audits.

Managing and authorizing screening, access control, and secure cargo processes in line with Regulated Agent obligations.

Ensuring appropriate training and certification for all personnel involved in regulated agent functions.

Integrate quality into the business by ensuring that every customer interaction reflects a commitment to first-time, ideal solutions that meet both immediate and future customer needs.

Implement and maintain ISO standards and procedures at all times, including ISO 9001 (Quality Management) and ISO 14001 (Environmental Management).

Draft, review, and update security policies, procedures, and manuals to align with regulatory and customer requirements within an agreed quality assurance framework.

Conduct ongoing threat and risk assessments, incident investigations, and root cause analyses. Maintain an up-to-date threat and risk analysis through systematic monitoring of criminal trends and security events at JNB-GTW/CPT-GWC/JNB-MDR.

Collate, analyse, and report data on AWB and non-AWB security-related incidents at JNB-GTW/CPT-GWC/JNB-MDR; ensure timely and accurate submission of monthly "Security Incident Reports" to the National Security Manager.

Supervise and evaluate subcontracted security personnel, ensuring performance aligns with contractual obligations and DHL security standards.

Establish and manage necessary controls to ensure compliance from contracted-out security service providers.

Co-ordinate the national response to regulatory changes in aviation, ground distribution, and general operations security.

Carry out security audits at JNB-GTW/CPT-GWC/JNB-MDR and ensure implementation of corrective actions to achieve compliance.

Ensure security awareness and skills training is developed and rolled out to all JNB-GTW/CPT-GWC/JNB-MDR personnel.

Build and maintain strong relationships with key external stakeholders including SAPS, CUSTOMS, ACSA, SACAA, LSRs, ground handlers, and airlines operating at JNB-GTW/CPT-GWC/JNB-MDR.

Maintain ongoing communication with Sales and customers to meet security-related service expectations. Support tender processes and customer business reviews by promoting DHL's security standards as value-adding components.

Provide technical security advice to internal stakeholders and support customer solutions related to secure cargo and risk mitigation.

Undertake security function budget planning, monitoring, and reporting activities.

Minimum Requirements

Education & experience


Holds a 3-year Diploma or Degree in Security, Risk Management, or a related discipline.

Minimum of 5 years' experience in logistics, transportation, and security management, with at least 5 years in a dedicated security role.

Preferably possesses cross-regional or multi-country experience, offering a broad understanding of diverse operational and regulatory environments.

Proven hands-on expertise in country-specific processes and compliance, including full adherence to DHL Global Standard Operating Procedures (GSOP).

Demonstrated experience in leading country operations turnarounds, driving performance improvements and compliance alignment.

Certified or holds demonstrable working knowledge of TAPA FSR 2023 standards.

Strong understanding and practical application of ISO 9001 (Quality Management) and ISO 14001 (Environmental Management) standards.

* Successfully completed SACAA Part 108 Designated Official training or demonstrates willingness to obtain and maintain valid certification.