Job Description

DESCRIPTION

We are looking for a talented IT Support Associate to join our team specializing in Systems/Information Technology for our Global Desktop Department in Gauteng, South Africa.


In this role, you will make an impact in the following ways:


Deliver reliable and efficient IT operational support, ensuring systems and resources are consistently available and optimized for end users. Diagnose and resolve complex hardware and software issues independently, minimizing downtime and enhancing user productivity. Lead and mentor junior IT Support Associates, fostering skill development and elevating overall team performance. Drive process improvement initiatives using Six Sigma methodologies to reduce costs and enhance service delivery. Act as the regional escalation point for telephony issues, ensuring swift resolution and seamless communication by coordinating with global teams. Maintain accurate asset records through regular audits, safeguarding IT infrastructure and ensuring compliance with corporate standards. Support infrastructure changes and global technology rollouts, contributing to the successful implementation of strategic IT projects. Analyze incident trends and performance metrics to proactively identify risks, implement solutions, and report outcomes to management.

RESPONSIBILITIES

To be successful in this role you will need the following:


A structured, analytical mindset to solve complex technical problems using industry-standard methodologies and root cause analysis. Strong interpersonal and communication skills to effectively support and guide non-technical users through technical challenges. A proactive and creative approach to troubleshooting, with a continuous improvement mindset that drives innovation and efficiency. The ability to stay calm and focused under pressure, ensuring reliable support and sound decision-making in high-stakes situations

QUALIFICATIONS

Education/ Experience:


Matric/Grade 12, or equivalent An IT related qualification/certification Proven experience in mobile connectivity, SIM provisioning, and handset lifecycle management. Significant experience in a technical support role. Hands-on experience supporting both fixed and mobile telecommunications systems. Proficiency in MDM platforms such as Microsoft Intune and Samsung Knox. Experience with helpdesk systems (e.g., ServiceNow, JIRA), ticket resolution, and remote support tools.
Added Advantage:


Experience with APC UPS systems, including battery maintenance and monitoring. Familiarity with server infrastructure, data closets, and desktop support. Knowledge of ERP systems such as SAP S/4HANA, particularly in raising purchase requisitions.
Certifications (Highly Recommended or Advantageous):


CompTIA A+ / Network+ Microsoft Certification ITIL Foundation Certification MDM-specific certifications (e.g., Microsoft Intune, Samsung Knox)

Job

Systems/Information Technology

Organization

Cummins Inc.

Role Category

Hybrid

Job Type

Office

ReqID

2418044

Relocation Package

No