Job Description

We are seeking a skilled and proactive

Level 2 IT Support Technician

to join our team. In this role, you'll take ownership of escalated technical issues, support complex troubleshooting, and work closely with clients to ensure reliable and efficient service delivery. You'll also play a key role in mentoring junior technicians and assisting with on-site technical work when required.

Key Responsibilities:

Provide

Level 2 technical support

for escalated helpdesk issues via phone, email, and remote tools. Troubleshoot and resolve advanced network, VoIP, and system-related problems. Perform configuration, maintenance, and optimization of Mikrotik and Ubiquiti devices. Assist with client installations, upgrades, and network diagnostics when on-site support is required. Escalate unresolved cases to Level 3/engineering while documenting detailed troubleshooting steps. Contribute to knowledge base articles and mentor junior staff. Ensure customer satisfaction through professional communication and effective problem-solving.

Requirements:

Minimum of

3-5 years IT/ISP support experience

with proven hands-on troubleshooting ability. Strong technical expertise in

Mikrotik RouterOS

(advanced configuration, routing, firewalling, PPPoE, VLANs, etc.) and

Ubiquiti systems

. Working knowledge of

ISP management platforms (Splynx)

. Certifications such as

MTCNA, MTCRE, or higher

highly advantageous. Solid understanding of networking (TCP/IP, DNS, DHCP, routing, switching, wireless). Ability to analyze and resolve issues independently while managing multiple priorities. Excellent communication skills and a customer-focused approach.

Location Requirement:

Applicants must be located within the

Saldanha Bay Municipality (SBM)

area.
If you're passionate about solving complex technical problems and want to be part of a dynamic team, we'd love to hear from you!

Job Type: Full-time

Work Location: In person