Job Description

Location: Cape Town / Johannesburg / KwaZulu-Natal
Our client is on the lookout for a Level 2 IT Support Engineer who's passionate about problem-solving and thrives in a fast-paced technical environment. This role is ideal for someone who enjoys diving into complex IT challenges, supporting users, and ensuring systems run smoothly and securely.
The successful candidate will be the go-to person for advanced support issues -- from troubleshooting hardware and software to managing networks and user accounts. If you're someone who loves finding smart solutions and delivering excellent service, this could be your next great career move.
Key Responsibilities

• Handling escalated technical issues that go beyond Level 1 support.
• Using diagnostic and remote tools to identify and resolve problems efficiently.
• Providing professional, friendly support to users and helping them get back up and running.
• Installing and configuring hardware, software, and network devices (routers, switches, firewalls, etc.).
• Managing user accounts, permissions, and access controls.
• Maintaining accurate documentation and keeping asset records up to date.
• Supporting IT security measures and promoting cybersecurity best practices.
• Conducting training sessions and creating user guides for new systems and technologies.

Requirements

• A degree in IT, Computer Science, or a related field.
• CompTIA A+ and Network+ certifications.
• Microsoft Certified: Azure Fundamentals (or similar).
• ITIL 4 Foundation certification is an advantage.

Experience:

• Proven experience in IT support, ideally at Level 2.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• A passion for technology and helping people.

Skills:

• Communicate clearly and confidently.
• Stay calm under pressure and think on your feet.
• Take initiative and work well independently and in a team.

Why This Role Stands Out:
This is an exciting opportunity to join a forward-thinking team that values innovation, collaboration, and professional growth. You'll gain exposure to modern technologies, work with diverse systems, and have the chance to truly make an impact.
Ready to take your IT career to the next level? Apply online at www.pronel.co.za or email your CV to?talent@pronel.co.za

Skills Required