It Support Analyst (tier 1 And 2 Support) Cape Town, Remote R17 000 To R19 000 Pm + Medical
Job Description
IT Support Analyst (Tier 1 and 2 Support) - Table View, Remote - R18 000 PM + Medical
British-based ICT Company seeks a Support Analyst to be primarily focussed on 1st line support but will be required to help with 2nd line workloads.
The following experience is essential to fulfil this role:
1+ Years experience in a 1st line support role
Good knowledge of Windows client OS
Good knowledge of Microsoft Office most versions.
Demonstrable experience in Active Directory including Azure AD, DNS, DHCP, Group Policy
Knowledge of Microsoft ExchangeOffice 365 user creation, support, and troubleshooting
Knowledge of networking technologies including VPN, SSH, SFTP and Routing
Understanding of Virtualisation technologies VMware and Hyper-V
Understanding of server architecture
In the role, you will be expected to:
maintain a high degree of customer service for all support queries
accurately update/maintain our ticketing system and SLAs
respond to enquiries from clients and help them resolve any hardware or software problems
liaise with third-party software providers to expedite prompt resolutions for clients
effectively manage all tickets assigned to you
escalate more complex calls to the 2nd/3rd line engineers
Required attributes:
Professional customer-facing personality
Self-motivation
Flexible approach to work
Ability to think outside the box
Willingness to work with new technologies
A can-do attitude
Open to learning and self-improvement
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Job Detail
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Job IdJD1265209
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R18000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned