It Support Tier 1 And 2
Job Description
IT Support Tier 1 and 2
Cape Town, Remote
R17 000 -19 000 pm + medical
UK ICT Company seeks a Support Technician to be primarily focussed on 1st line support but will be required to help with 2nd line workloads.
The following experience is essential to fulfil this role
1+ Years work experience in a 1st line support role
Good knowledge of Windows client OSs
Good knowledge of Microsoft Office most versions.
Demonstrable experience in Active directory including Azure AD, DNS, DHCP, Group policy
Knowledge of Microsoft ExchangeOffice 365 user creation, support, and troubleshooting
Knowledge of networking technologies including VPN, SSH, SFTP and Routing
Understanding of Virtualisation technologies VMware and Hyper-V
Understanding of server architecture
In the role you will be expected to
maintain a high degree of customer service for all support queries
accurately update/maintain our ticketing system and SLAs
respond to enquiries from clients and help them resolve any hardware or software problems
liaise with third party softwarehardware providers to expedite prompt resolutions for clients
effectively manage all tickets assigned to you
escalate more complex calls to the 2nd/3rd line engineers
Required attributes
Professional customer facing personality
Self-motivation
Flexible approach to work
Ability to think outside the box
Willingness to work with new technologies
A can-do attitude
Open to learning and self-improvement
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Job Detail
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Job IdJD1264028
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned