Job Description

IT Support Analyst

Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence.

We have an opportunity for an IT Support Analyst to join our GBS Workspace Services, IT Service Management & Operations team based in Pinetown, South Africa. We are looking for someone that is highly collaborative with strong problem solving, organizational and customer centric skills, passionate about what they do and has the ability to add value and walk the path in growing our business with us!

About the Role

The IT Support Analyst will be responsible to provide technical assistance and support to end-users, diagnose, troubleshoot software & hardware problems and implement solutions. This role ensures that IT systems, applications and infrastructure are functioning optimally, enabling stakeholders to work efficiently without interruption. This position reports to the Workspace Services Manager (TMEA).

Wexe2x80x99re looking for people who embody our values, who are not afraid to challenge, innovate, move at a fast pace. Someone who support business performance delivery with a customer centric and continuous improvement mindset. If this is you, wexe2x80x99d love to talk.

What You Will Do

Provide timely and effective technical support to end-users, addressing IT-related queries and troubleshooting issues;

Diagnose and resolve hardware, software, and network problems to minimize downtime and ensure seamless workflow;

Monitor system performance and perform system maintenance tasks to ensure smooth and efficient operations;

Responsible for the technical documentation in relation of SOPxe2x80x99s and user manuals;

Maintain a log of software licenses, updates, and hardware inventory;

Conduct IT inductions and training sessions for new employees and current staff to stay informed about new and relevant software or hardware information;

Monitor IT systems for security breaches or unauthorized access and support with the implementation of security solutions;

Hardware/Software Management xe2x80x93 support with new installations, evaluate and recommend software and hardware solutions to meet business needs;

Liaise with vendors for the procurement of new systems and software;

Coordinate with third-party support services and ensure service level agreements (SLAs) are met;

Contribute to ongoing IT projects and initiatives to enhance technological capabilities and user experiences.

Who You Are

Must have matric, with a degree or diploma in Computer Science, Information Technology or related field;

Minimum of 2-3 yearsxe2x80x99 experience in IT user support;

Certifications: CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, Cisco's CCNA, or other relevant certifications will be an advantage;

Domain-specific Experience: in SAP and SAP Business One (B1) will be advantageous;

Must have excellent communication skills (written, verbal & listening) and be fluent in English;

Must be punctual, organized with excellent problem solving and attention to detail skills;

Must be a strong collaborator within the IT team, cross-functional with a customer centric approach to training and education and drive continuous improvements.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Essity is an equal opportunity employer.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date:

04 Oct 2023

Essity