WHO WE ARE
Operating in multiple African countries, with over 260 quick-service restaurants (QSR) and plans to double that within the next 3 years, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment.
We are a young, fun, dynamic, and GROWING company full of opportunities with little to no corporate politics. Our mandate is to enlist intelligent, creative, and hard-working people who are prepared for a challenge and want to be part of building something EXTRAORDINARY.
ROLE OVERVIEW
The primary role of an IT Servicedesk Engineer is to answer all incoming calls and log all requests reported by users accurately and efficiently as per the agreed process to provide the user with a positive experience of Hungry Lion.
This function includes answering all incoming calls, basic troubleshooting, ticket logging, monitoring, remote support via phone or online via support tools.
DUTIES/ RESPONSIBILITIES
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