Job Description

IT Support Technician (6-Month Contract) IT - Support
Cape Town - Western Cape

ENVIRONMENT:
PROVIDE both critical infrastructure and end-user support as your strong technical expertise is sought by a cutting-edge FinTech company seeking an IT Support Technician to fill a 6-month contract role. You will monitor Active Directory, Exchange, VMware and SQL infrastructure; identify bottlenecks and/or single-points-of-failure while deploying database change scripts and ensuring security patches & upgrades are applied and kept updated. Applicants will require a Bachelor's Degree in Engineering/Computer Science or similar discipline with Certifications in MCSE/MCDBA & CCNA/CCNP. You will also need 12+ years SME support experience and 12 years experience in the following: Windows 10/11, Windows Server, Active Directory, Exchange, SQL, Cisco/HP, Dell, Veeam, VMware 6/7 (ESX), etc.

DUTIES:

• Provide General Desktop Support.
• Monitor Active Directory, Exchange, VMware and SQL infrastructure.
• Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
• Diagnose and resolve technical issues.
• Investigate and implement automated processes.
• Identify system/service bottlenecks and/or single-points-of-failure and develop solutions to overcome them.
• Manage backups and tape rotation (Veeam).
• Exchange Server mailbox maintenance.
• Monitor support queue that consists largely of end-user fault calls.
• Identify and ensure technology assets are documented and mapped out correctly.
• Ensure maintenance schedules are maintained and contribute to the overall health of the system.
• Troubleshoot SQL Server service outages as they occur.
• Deploy database change scripts:
• Liaise with all company personal regarding IT issues.
• Setup and configure new laptops/desktops.
• Ensure security patches and upgrades are applied and kept up to date.
• Complete internal user moves including phones.
• Install and configure systems and applications in support of daily operations.

REQUIREMENTS:
Qualifications

• Bachelor's Degree in Engineering, Computer Science, Systems Analysis, or a related study.
• Certification in Microsoft Technologies (MCSE / MCDBA).
• Certification in Networking Technologies (CCNA / CCNP).

Experience/Skills -

• 12+Years SME support experience.
• Minimum 12 years working experience with the following technologies are required -
  • Windows 10/11 Administration.
  • Windows Server (2012/2022) Administration.
  • Active Directory (2012/2022) and Group Policy Administration.
  • Exchange (2016/Online) Administration.
  • SQL 2012/2019 (Maintenance).
  • VMware 6/7 (ESX) Administration.
  • Switch & Router Configurations (Cisco / HP).
  • Scripting languages (PowerShell).
  • Experience supporting applications based on .NET/SQL/Visual Studio.
  • Server Hardware (Dell).
  • Backup Software (Veeam).
• Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
• Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
• Ability to identify and manage technical risks.
• Cybersecurity awareness and working understanding.

Advantageous

• Competencies in cloud services including M365 / Azure.
• ITIL exposure.
• Experience working in a Financial Services environment.

ATTRIBUTES:

• Fast and effective problem resolution.
• Good communication skills and teamwork.
• Must have own transport.