Job Description

Job Purpose

The IT Graduate will provide technical support under the guidance of the IT administrators staff in the department and the AMEP Project Manager , assist with system administration tasks, and contribute to ongoing improvement of the organisation's digital tools, MIS, data integrity, and technology infrastructure. This role is designed to develop strong foundational skills across IT support, systems management, cybersecurity awareness, and data reporting while supporting departments with responsive and reliable technical

Principal Accountabilities

IT Support & Troubleshooting

Provide support to staff on hardware, software, and connectivity issues.



Set up and configure laptops, mobile devices, and peripherals for employees.

Systems Administration

Assist with account creation, user access control, and permission changes.



Support routine system maintenance (updates, backups, patching).



Monitor basic system performance and flag potential issues to the IT Administrators



Help maintain shared drives, collaboration tools, and internal platforms.

Data & Reporting Support

Assist with data extraction, cleaning, and basic analysis for reports.



Provide support with troubleshooting issues on internal systems or dashboards.



Conduct routine quality checks on data inputs and highlight inconsistencies.

Cybersecurity & Compliance

Apply basic cybersecurity practices, including monitoring for suspicious activity and ensuring devices meet security standards.



Support IT audits and compliance checks (password controls, backups, user access).



Educate staff on safe technology use and data protection policies.

Project & Administration Support

Contribute to IT projects such as system rollouts, software implementations, or upgrades.



Assist in creating training materials, user guides, and process documentation.



Maintain inventory of IT supplies and coordinate with vendors and SAA as shared service providers where required.

Qualifications & Experience

Bachelor's degree or National Diploma in Information Technology, Computer Science, Information Systems, or related field.



Prior internship or practical experience is advantageous but not required.



Basic knowledge of hardware, software, networking, and cloud-based systems.



Familiarity with collaboration tools (e.g., Microsoft 365, Google Workspace, Slack/Teams).

Knowledge and Skills

Technical

Understanding of operating systems (Windows, macOS).



Basic networking knowledge (Wi-Fi, IP addressing, routers).



Awareness of cybersecurity principles and good digital hygiene.



Ability to learn new systems quickly.

Attributes

Behavioural

Strong problem-solving and analytical thinking.



Good communication skills and customer-service orientation.



Attention to detail and commitment to accuracy.



Ability to work well under pressure with competing deadlines.



Proactive, eager to learn, and able to adapt in a fast-paced environment.

Additional Information