Job Description

About the Position:

1. Provide software support to users telephonically and via email - Answer, resolve, and log inbound customer calls, identify issues, and provide suggestions and resolutions.

2. Investigate and analyse issues to determine the cause of issues and appropriate corrective action.

3. Ordering of Computer Hardware/Software from vendors

4. Installation & setup of Computer Hardware/Software for clients

5. Provide onsite support when necessary to clients

Requirements:

1. This is a 6 month internship position and successful candidates will be offered a permanent position thereafter

2. Training on our software will be provided

3. Matric & IT Tertiary qualification (eg. CompTia A+, CompTia N+. required)

4. Position will suite young IT graduate or someone studying towards IT qualification.

5. Good problem-solving abilities

6. Good client liasion and communication skills

7. Basic understanding of computer hardware & networks

8. Drivers licence and own transport is essential

9. Good team player, but can also work independently when required

10. Self-motivated and able to maintain confidence and stability when under pressure

Please note that if you do not receive any response within 2 weeks of your application, kindly assume that your application was unsuccessful.

Job Types: Full-time, Internship
Contract length: 12 months

Pay: From R8000,00 per month

Ability to commute/relocate:

Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person