Job Description

Were Hiring: Customer Software Support Consultant Midrand
Location: Midrand, Gauteng
Reporting To: National Training Manager
Direct Reports: None
Role Purpose
Join Lesaka Point of Sale as a Customer Software Support Consultant and play a vital role in helping hospitality businesses succeed. Youll provide expert support, deliver training, and configure point-of-sale systems to meet client needs.
This is a dynamic role for a customer-focused professional with strong technical and hospitality experience who thrives in a hybrid work environment.
Key Responsibilities

• Support: Understand client requirements and use POS features to help manage their business.
• Training: Deliver online, classroom, and onsite training sessions.
• POS Setup: Create menu layouts according to client specifications.
• Operational Duties: Complete general tasks as assigned.

Minimum Requirements

• Basic understanding of stock movement in the hospitality sector.
• Experience in a management or senior position in sit-down or QSR restaurants.
• Proficiency in Microsoft Office (Word, Excel) and computer literacy.
• Ability to work independently and remotely with minimal supervision.
• Punctual, reliable, and presentable with strong attention to detail.
• Valid drivers license and reliable, insured vehicle for business use.
• Fluent in English with good telephone etiquette.
• Basic accounting knowledge.
• Home office setup with stable internet for hybrid work.
• Knowledge of Salesforce (advantageous).

Key Traits We Value

• Customer-oriented attitude
• Strong problem-solving and organizational skills
• Ability to work under pressure
• Professional and proactive approach

Your Impact Will Be Measured By

• Quality of client support and training delivery
• Accuracy in POS setup and menu configuration
• Client satisfaction and positive feedback
• Timely resolution of queries and operational efficiency

Why Join Lesaka?
Be part of a leading POS technology provider that values innovation, reliability, and customer success. Your work will directly impact the hospitality industry across South Africa.
Working Hours: 08:00 17:00, Monday to Friday (with occasional overtime to support clients).
Preference will be made to support EE / AA measures.

Skills Required