Job Description

Title: IT Business Analyst

Location: Head Office, Wynberg

Department: IT

Reports to: IT Operations Manager

Role Overview

We are seeking a highly analytical and detail-oriented Business Analyst to join our team. The successful candidate will be responsible for assessing business needs, analysing processes, and recommending data-driven solutions to improve efficiency and effectiveness. The role requires collaboration with stakeholders across various departments to identify opportunities for business growth and operational enhancements.

Key Requirements

Bachelor's degree in Business Administration, Information Technology, Finance, or a related 3+ years of experience in business analysis or a related role Certification in Business Analysis (CBAP, CCBA, or equivalent) (advantageous) Basic understanding of Synapse(advantageous) Functional and technical support experience on ERP systems, preferably in a Dynamics365 F&O, or similar and CRM systems. Proficiency in Microsoft Office Suite, SQL, DevOps and data visualization tools (e.g., Power BI, Tableau) Knowledge and understanding of Agile and Waterfall methodologies are essential Familiarity with project management principles
Key Responsibilities

Business analysis and process design:

Facilitate meetings with business stakeholders in order to understand the requirements Co-ordinate information gathering workshops Document functional requirements Document/update existing business processes Deliverables reflect a good understanding of processes High level of user engagement and user acceptance Quality and completeness of documentation Compliance with processes and methodologies System functionalities incorporated into the business requirements
Systems Analysis:

Liaison between business and IT service desk Timeous resolution of ERP problems/queries Provide relevant and regular feedback to the business Escalation management (internal and external) Trends of problems identified and reported and used to proactively prevent reoccurrence First-line support for BI Liaison with third parties (ERP and BI) Understand the impact of requested changes
Testing & Training:

Provide input into/create testing scenarios Ensure testing covers all possible business scenarios Facilitate testing Create/update training manuals Accepted test methodology applied Provide input into/create training material Ensure training material includes all processes impacted by the implementation/changes made and is simple, understandable, and easy to read i.e. user friendly Conduct relevant training sessions (where required)
Projects Involvement and CBI Initiatives:

Facilitate workshops to clarify requirements Project documentation in accordance with requirements (scope, value, duration) Relay final requirements to third parties (where applicable)
Skills and Behavioural Competencies

Strong understanding of business processes, data analysis, and system integration. Strong analytical and process thinking Strong stakeholder management and negotiation Excellent communication and problem-solving skills Ability to work independently and collaboratively in a fast-paced environment. Ability to multitask and manage deadlines effectively Strong customer service focus Teamwork focused Good interpersonal skills
At Queenspark, we value passion, professionalism, integrity, and customer focus. You'll be part of a team that thrives on solving problems, supporting colleagues, and creating great experiences for both staff and customers.

Job Types: Full-time, Permanent

Work Location: In person