Job Description

Introduction Our client, based in Durban, is looking for an IT and Systems Support individual to join their team. Duties & Responsibilities User support: provide first-level technical support to South Africa, UK, & Spain hubs. Assisting with hardware and software issues, troubleshooting, and resolving technical problems. Hardware maintenance: assist in the installing, configuration, and maintenance of computer hardware, CCTV equipment, peripherals, and network devices. Repairing and replacing equipment where and if needed. Software installation: install, update, and configure software applications on usersxe2x80x99 computers as needed. Troubleshoot any issues as they arise. Network support: assist in the maintenance and monitoring of the companyxe2x80x99s network infrastructure, including routers, switches, and access points. Security: administering data and network security for departments including system firewalls, antivirus, group policy, data backup systems, and email security. Service: maintain professional relationships with all third parties and internal team members. Asset management: maintain accurate hardware and software inventory records, IT procedures, and user guides. Maintaining and updating technical documentation regularly. Training: provide systems and hardware training to fellow employees, as well as training on network security and the best computer usage practises. Data analysis: creating, analysing, reporting, converting, and transferring data through systems using application software. Collaboration: collaborate with the IT & Systems Lead to identify and implement process improvements and technology upgrades. Desired Experience & Qualification Matric. CompTIA A+, Network+, Server+ (or equivalent). Minimum 2-3 yearsxe2x80x99 experience in a similar IT support role. SQL view/query writing knowledge xe2x80x93 intermediate level. Good working knowledge of computer hardware, operating systems (Windows10/11/Server), Microsoft 365, Active Directory and Azure. Strong problem-solving and communication skills. Interested? Please note: shortlisted candidates will be contacted within 5 days for interview. If not contacted, please consider your application unsuccessful. By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer: I hereby consent for Futurelink to process my personal information as part of the recruitment process, which will be done in accordance with the Protection of Personal Information Act (4 of 2013) (POPI) https://futurelinkglobal.com/privacy-policy/ Job Type: Full-time