Job Description

• To perform systems administration, security, and configuration tasks and to provide training and operational support for the SA Operations Quality Systems software applications.
• To provide administrative support for the IT Quality Systems Department.

• Provide in depth end user support for the Document Management, Quality Management and Learning Management Systems.
• Facilitate the End User training process, provide support to the users and assess user competency upon completion of training.
• Facilitate the Change Control process (Impact Assessments and execution of actions).
• Log and document support calls on appropriate IT systems.
• Provide feedback to end users on support call status.
• Perform systems administration on the Document Management, Quality Management and Learning Management Systems and manage the support calls logged with GDT.
• Compile, Edit, SME Content review and management of IT Standard Operating Procedures.
• Responsible for the administration function of the IT Quality Systems department including training management.
• Perform software application problem solving.

• Relevant IT Tertiary Qualification National diploma in scientific field
• At least 1- 2 yearsxe2x80x99 experience within Pharmaceutical IT
• One year IT Quality System experience

• Comprehensive understanding of IT Quality Systems: Veeva QDocs, Process Compliance, SAP Success Factors LMS
• Understanding of pharmaceutical standards and IT compliance requirements
• Ability to interpret and implement policies, processes, and objectives.
• Ability to create, edit and add SME content to IT Standard Operating Procedures

• High attention to detail
• Meeting Deadlines
• Following Procedures
• Maintaining Accuracy
• Customer service awareness

Aspen Pharmacare