Job Description

Linux Systems Support Engineer (Centurion Hybrid) IT - Support
Pretoria/Centurion - Gauteng

ENVIRONMENT:
A dynamic provider of cutting-edge Wireless Technology Solutions in Centurion seeks your strong technical expertise to fill the critical role of a Linux Systems Support Engineer. You will support a fleet of Linux servers across the globe and assist customers in their day-to-day queries and updates on products. The ideal candidate should have solid knowledge of GMS Telecommunication technologies, understand TCP/IP protocols, possess Linux and Bash scripting skills, VMware, VirtualBox, setting up a basic web server should come naturally to you, and you should have the ability to participate on a technical level with customers and handle high-level technical support requests.

DUTIES:

• Perform Linux server and system administration.
• Monitor the web-based ticketing system for any pending tickets and job orders.
• Perform operation support on applications towards customers while ensuring that open support issues are attended to within committed SLA timelines.
• Participate in the rotational standby support function according to a roster.
• Perform planned production activities for system updates and newly released project deployments.
• Attend and participate in knowledge sharing sessions aimed at the Support team.
• Create regular reports, manuals and other documentation as and when required.

REQUIREMENTS:

• Knowledge of GSM Telecommunication technologies.
• Understanding of the TCP/IP protocols.
• Linux and Bash scripting skills.
• Experience of working with databases.
• Use standard text parsing tools to analyse log files.
• Ability to troubleshoot specific application issue from log information.
• Use virtualisation for production and testing (e.g., VMware and VirtualBox).
• Setting up a basic web server should come naturally.
• Have a security conscious approach (i.e., don't leave ports open, working with iptables, etc.).
• Access systems remotely via SSH and SSH tunnels.
• Ability to participate on a technical level with customers, handle high level technical support requests.
• Technical writing skills.

ATTRIBUTES:

• Interpersonal skills in communication.
• Conflict Management.
• A team player.