Job Description

Role Overview The IT Admin Analyst is responsible for supporting and maintaining the company's internal technology infrastructure and policies, ensuring safe, secure, and compliant operations.

This includes administration of Microsoft Dynamics 365 and Microsoft 365 environments, IT and data security, GDPR compliance, and supporting ISO27001:2022 accreditation activities. The role requires close collaboration with consultants, developers, and business stakeholders to enable seamless operations and support the company's rapid growth. The ideal candidate will bring energy, strong communication skills, and a collaborative mindset while demonstrating technical expertise in ADO administration. Experience with Microsoft Project Plan (MPP) is a plus but not mandatory if the focus is primarily on ADO administration.

Key Responsibilities IT Infrastructure and Systems Administration

Work closely with IT services provider to ensure configuration and maintenance of internal IT infrastructure (networks, endpoints, servers, cloud services) to ensure reliability, IT and data security, and scalability.

Support onboarding and offboarding processes for users, including account setup, device provisioning, access management, endpoint management.

Administer, monitor, and support internal Microsoft Dynamics 365 environments, including user management, security roles, permissions, and integrations.

Manage internal Microsoft 365 tenant administration, including Exchange Online, SharePoint, Teams, and security/compliance settings.

Troubleshoot and resolve technical issues related to internal infrastructure, internal Dynamics 365 environments, Microsoft 365, and resolving / escalating as needed.

IT & Data Security, Compliance, and Policy

Implement, and maintain IT policies and procedures to ensure safe and compliant company operations.

Support and participate in activities related to ISO27001:2022 accreditation, including risk assessments, documentation, and internal audits.

Implement and enforce IT and data security policies, ensuring compliance with GDPR, ISO27001:2022, and client requirements.

Assist with backup, disaster recovery, audit and business continuity planning and testing. Collaboration & Support Maintain up-to-date documentation for IT systems, procedures, and configurations.

Monitor internal systems health, performance, and usage; generate reports and recommend improvements.

Stay current with Microsoft cloud platform updates, best practices, and emerging technologies.

Required Skills & Experience

Technical Skills

Proven experience in IT administration, ideally within a Microsoft cloud environment.

Hands-on expertise with Microsoft Entra, Defender, Intune, Microsoft Office 365 Experience supporting and maintaining internal IT infrastructure, including networks, endpoints, and cloud services.

Strong understanding of user and security management in cloud platforms. Familiarity with GDPR requirements, IT & Data security best practices, and compliance frameworks.

Experience supporting ISO27001:2022 accreditation or similar standards. Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus. Experience with Azure Active Directory / Entra, Defender, Intune, and endpoint management.

Microsoft Dynamics 365 administration experience preferred.

Solid troubleshooting skills across desktop, cloud, and network environments.

Relevant and current Microsoft certifications Soft Skills.

Excellent documentation and communication abilities. Ability to manage multiple tasks in a fast-paced, client-focused setting.

Proactive, detail-oriented, and able to work independently.

Strong problem-solving skills and a customer service mindset.

Adaptable to changing priorities and business needs.

Team player with a collaborative approach to cross-functional projects.

Qualifications

Bachelor's degree in a relevant field such as IT, Computer Science, or Information Security.

Relevant and current Microsoft certifications are highly desirable.

Experience supporting consulting or professional services organizations is a plus.

Knowledge of ITIL or similar service management frameworks is advantageous.

Behavioral Attributes

Highly organized with attention to detail.

Strong interpersonal skills for fostering collaboration across diverse teams.

Resilient under pressure with the ability to manage multiple tasks simultaneously.

Job Type: Full-time

Pay: R25000,00 - R32000,00 per month

Education:

Bachelors (Required)
License/Certification:

Microsoft Certifications (Required)
Work Location: Remote

Application Deadline: 2025/05/30