Job Description

Job Purpose

The Internal Product Support in Fasteners role plays a key part in supporting the sales and branch network by ensuring accurate, reliable, and up-to-date product information across all systems.

Roles & Responsibilities:

Serve as the primary point of contact for branches on fastener-related product queries, pricing, and system issues. Support sales teams with accurate technical product identification, correct part number selection, and suitable alternatives where needed. Provide guidance to branches on correct product usage, material grades, finishes, and application suitability to ensure customer confidence. Ensure branch teams have access to accurate and up-to-date pricing, product information, and catalogue content. Assist branches with tender or quote preparations by validating pricing, stock availability, and supplier alignment. Identify and escalate any recurring branch or customer issues related to fastener products, ensuring quick resolution. Communicate key product updates, price changes, and supplier information to branches in a timely and structured manner. Maintain complete and accurate product master data -- including cost, selling price, and supplier information -- for all fastener ranges Ensure all fastener descriptions are clear, standardised, and linked to supplier part numbers, including relevant search terms for easy lookup. Conduct ongoing data checks to correct naming, UOM, and formatting inconsistencies Collaborate with procurement, sales, and warehouse teams to ensure timely updates to product records and catalogues. Work closely with suppliers to obtain technical specifications, updated price lists, and product data sheets

Minimum Requirements

Matric / Grade 12 (minimum requirement) Experience in sales support, product data management, or operational coordination Familiarity with fasteners and related industrial products (bolts, nuts, washers, anchors, etc.) ERP system experience -- preferably K8 -- and proficiency in MS Office, especially Excel (Level 3)

If you have not received feedback within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Work Location: In person