Job Description

Job Purpose

The Product Support Officer is a vital role within the Fasteners, Tools & Equipment Department, responsible for providing technical & administrative support related to product management, sales & customer service. Reporting to the department manager, the Product Support Officer plays a pivotal role in ensuring the smoot operation of product-related activities & initiatives.

Roles & Responsibilities:

Represent the company in all forms of communication, maintaining good working relationships & networks with internal & external stakeholders, external suppliers & clients Respond to & follow up on all enquiries by email, telephone as well as personal visits as required Responsible for building & maintaining positive relationships with internal & external stakeholders Demonstrate a strong customer service focus & quality communication & output in all interactions with key stakeholders & external contacts Manage the development of fasteners, tools & equipment product sales to meet budget targets in the region Develop & execute sales strategies to achieve sales objectives Coordinate market research activities to understand customer needs, preferences & market trends Utilize market insights to develop sales projections, budgets & promotional campaigns Identify potential markets for new products & assess market demand Collaborate with product management & marketing teams to introduce new products to the market Troubleshoot product & application issues, resolving problems efficiently Promote & grow after-sales services, including maintenance, repairs & technical support Monitor stock levels & prepare stock re-order proposals for the region Define stock holding models for efficient inventory management in the region Expand & maintain relationships with original equipment manufacturers (OEMs) & contract customers Identify opportunities for OEM partnerships & contract business growth Engage in approximately 80% travel within the region for customer visits & market activities Spend the remaining 20% of time in the office for administrative tasks & coordination

Minimum Requirements

Matric/National Certificate NQF4 Bachelors degree in Engineering, Business administration or related field Proven experience (5 years) in technical sales, product management or related roles, preferably in the industrial or engineering sector Strong technical understanding of Fasteners, Tools & Equipment products Excellent communication, negotiation & interpersonal skills Analytical with the ability to analyse market data & trends Ability to travel extensively within the region & occasionally outside of the region when required Proficient in Microsoft Office SUite (Word, Excel, PowerPoint( Valid drivers license & willing to travel

If you have not received any feedback regarding your application within 2 weeks, please consider your application as unsuccessful.

Job Types: Full-time, Permanent

Experience:

Fasteners, Tools and Equipment Sales: 4 years (Required)
License/Certification:

Drivers License (Required)
Work Location: In person