Job Description

Job Purpose

This is a dynamic customer facing role. Focused on providing technical, commercial and operational assistance to branches and their customers. Working across the tools and equipment product range including PPE, welding, locks, hand tools, power tools, air tools and more.

Roles & Responsibilities:

Act as the primary technical support contact for branch teams, assisting with product identifications, application queries, specification matching and quoting in an accurate and timely manner Interpret and confirm product requirements using images, sketches, physical samples or customer descriptions, building and maintaining relationships and ensuring satisfaction. Offer practical hands-on knowledge of tools and industrial equipment to support the selling process, improve customer satisfaction and increase close ratios Assist branches with technical solutions for tenders, projects, and customer-specific needs via phone, email or other channels. Proactively resolve sales- related issues by working closely with procurement, suppliers and internal stakeholders Provide direct or indirect (face to face or virtual) job mentoring and product training to colleagues as well as branch teams to build their technical knowledge and improve their confidence in selling solutions effectively Keep up to date with new products, trends and technologies relevant to our market and customer base Maintain accurate records and prepare activity, lead generation and forecasting reports as required

Minimum Requirements

Matric Further training or certification in Product Sales, Inventory management, system, or data governance will be advantageous Experience in operational systems, product data management and supplier coordination Familia with product life cycles, particularly in tools and industrial equipment ERP System experience, preferably K8 and proficiency in MS Office tools Excel level 3

Personality type/ Attributes:

Attention to detail Good at handling diverse situations Multitasker Strives to deliver high service levels in everything they do Someone who takes initiatives Logical thinker Positive attitude Ability to handle pressure & meet deadlines

If you have not received notification regarding your application within 2 weeks after closing date, please accept that your application was unsuccessful.

Job Types: Full-time, Permanent

Work Location: In person