Job Description

PRIMARY PURPOSE:

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.


To provide day to day administrative support to Travel Designers


To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel.



This position is based in Johannesburg

Detailed Responsibilities:

Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Continuous communication and excellent service delivery to agents at all times. Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required). Keep Agents' booking information updated in the ARM (likes/dislikes - booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers. Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates. Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests. Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process. Keep apprised of company policies, procedures and system updates. Assist with front of files for other Travel Designers. Manage and update trip and guests' information on booking sheets Booking flights in WISH once bookings are handed over from programming team Handle post travel admin tasks including feedback collection.

CANDIDATE PROFILE:

Qualification:

Matric certificate - with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality.

Experience:

2-3 years' experience at an Intermediate level. Working knowledge of TourPlan and WISH or similar booking/operating system. Great product knowledge on Southern & East Africa (Tanzania & Kenya)

Skills:

Excellent communication skills both written and oral, in English. Excellent attention to detail. Foreign European language skills advantageous.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to +260761166303